FAQ

Accepted Payment Methods

We exclusively accept PayPal for all transactions. Personal checks, money orders, bank transfers, debit cards, and cash-on-delivery are not permitted.

Online Security Measures

Your security is paramount. We utilize SSL encryption to safeguard credit card details during transmission and never store payment information on our servers.

Order Adjustments & Cancellations

  • Orders may be accepted or rejected even after confirmation.
  • If canceled post-credit card authorization, refunds will be issued to the original payment method.

Delivery Timelines

  • Arrival times depend on selected shipping methods.
  • Tracking information will be emailed within 24 hours of shipment.
  • Note: We are not liable for customs-related delays in international orders.

Discount Code Terms

Unless specified, promotions and discount codes cannot be combined with other offers.

Account Benefits

  • An account is not required to place orders.
  • Creating an account offers faster checkout, order history access, and updates on new products/promotions.

Order Tracking

Upon shipment, tracking details will be emailed to allow real-time monitoring of your package.

Damaged/Incorrect Items

If you receive a damaged or incorrect item, contact customer service immediately at [email protected] with your order number and a photo of the item for prompt resolution.

Shipping Scope

Currently, we only provide shipping within the United States.

Customer Support

For inquiries, email [email protected]. Our team is available Monday–Sunday, 10 a.m.–5 p.m. EST.

(Last updated: June 19, 2025)

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