30-Day Return Policy
Core Return Terms
You have 30 days from the date of delivery to request a return if you’re dissatisfied with your purchase.
Eligibility Criteria
To be eligible, items must meet the following conditions:
- Unused, unworn, and in original condition
- Packaged in their original boxes with all tags attached
- Accompanied by your order number and a return reason when contacting us
Initiating a Return
- Contact Us: Email [email protected] to start the process.
- Return Address:
1113 Pecan Grove Blvd, Conway, SC 29527, United States - Approval Process: We’ll review your request and send a prepaid shipping label (if applicable) + instructions. Unauthorized returns will not be accepted.
Shipping & Cost Policies
1. Defective Items
- If your item arrives damaged or faulty, we provide a free prepaid shipping label.
- Solution: Replacement or full refund if repair isn’t possible.
2. Customer Preference Returns
- For non-defective returns (e.g., change of mind), you cover return shipping costs.
- Refund: Item price only (original shipping fees are non-refundable).
- No restocking fees applied.
Exchanges
For size/color changes, we recommend completing a return and placing a new order separately.
Refund Processing
- Inspection & Approval: We’ll notify you after receiving and inspecting your return.
- Refund Timing:
- Approved refunds are issued to your original payment method within 2 business days.
- Allow additional time for your bank/payment provider to process the transaction.
- Follow-Up: If no refund is received within 5 business days of confirmation, contact us at [email protected].
Order Cancellations
- For canceled orders (e.g., out of stock), we automatically issue full refunds to the original payment method.
Contact Support
For return/refund questions, email:
[email protected]
(Last updated: June 19, 2025)